Shipping policy

Shipping and Delivery Policy

Thank you for shopping with Born to Splay! We strive to process and ship your order as quickly and efficiently as possible. Please review our complete structural terms and delivery expectations below.

1. Order Processing Timelines

Standard Timeline: Orders are typically processed, packed, and prepared for transit within 1–3 business days (excluding weekends and statutory holidays).
Tracking Notification: Once your order has been processed and physically handed to our carriers, you will receive an automated shipping confirmation email containing your tracking number and carrier link.
Peak Volumes: During peak holiday seasons or high-volume promotional events, warehouse processing times may experience minor extensions.

2. Shipping Rates and Free Shipping Threshold

To ensure absolute transparency prior to checkout, our shipping cost structures are defined as follows:

Orders $300.00 USD and Above: We offer Free Standard Shipping on all domestic orders within the United States that meet or exceed a final cart value of $300.00 USD.
Orders Under $300.00 USD: Shipping rates are calculated transparently at checkout based on the specific shipping carrier, service selected, total package weight, dimensions, and final destination zone.

3. Shipping Methods and Delivery Estimates

We partner with premium, trusted national carriers to provide a variety of reliable shipping options. While delivery estimates are supplied directly by our logistics partners at checkout based on your physical location, standard domestic transit times generally range from 2 to 7 business days depending on the tier selected.

Our available logistics channels include:

FedEx: FedEx Ground®, FedEx Home Delivery®, FedEx Express Saver®, or FedEx 2Day®
UPS: UPS® Ground, UPS® Standard, UPS 3 Day Select®, or UPS 2nd Day Air®
USPS: USPS Ground Advantage, USPS Priority Mail, or USPS Priority Mail Express

Note: The final available shipping options presented during checkout depend strictly on your physical delivery address and the weight dimensions of the products purchased.

4. Order Tracking

Once your shipment leaves our facility, you will receive an automated shipping confirmation email containing a tracking number so you can monitor your package's progress in real time.

5. Unforeseen Shipping Delays

While we work diligently to ensure timely delivery, external delays caused by severe weather anomalies, carrier sorting network bottlenecks, federal holidays, or unforeseen custom infrastructure disruptions are outside of our immediate control. We deeply appreciate your patience should an unexpected carrier delay occur.

6. Incorrect Shipping Addresses & Interceptions

Please meticulously audit your shipping and delivery address before finalizing your transaction.

Born to Splay is not legally or financially responsible for packages that are delayed, lost in transit, or returned to sender due to incorrect, invalid, or incomplete address details provided during the checkout process.
If you detect a typo or omission in your shipping address after completing an order, you must contact us immediately at contact@borntosplay.com. We will make every effort to manually intercept and adjust your order data before it leaves our fulfillment floor.

7. Lost, Stolen, or Damaged Packages

If your order arrives physically damaged or appears to be completely lost in transit by the carrier, please contact us promptly at contact@borntosplay.com with your order number so we can immediately open a formal investigation and assist you in resolving the issue with the respective shipping carrier.