Shipping Policy

Thank you for shopping with Born to Splay! We strive to process and ship your order as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Methods

We offer a variety of shipping options through trusted carriers. Available shipping methods and delivery estimates are calculated at checkout based on your location.

Our shipping partners include:

FedEx

• FedEx 2Day®
• FedEx Express Saver®
• FedEx Ground®
• FedEx Home Delivery®

UPS

• UPS 2nd Day Air®
• UPS 3 Day Select®
• UPS® Ground
• UPS® Standard

USPS

• USPS Ground Advantage
• USPS Priority Mail
• USPS Priority Mail Express

The shipping options available for your order will depend on your delivery address and the products purchased.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping carrier, service selected, package weight, dimensions, and destination.

Delivery Times

Estimated delivery times vary depending on the shipping method selected and your location. Delivery estimates provided at checkout are supplied by the shipping carrier and are not guaranteed.

Once your package has been shipped, delivery is the responsibility of the carrier.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number so you can monitor your package's progress.

Shipping Delays

While we work hard to ensure timely delivery, delays caused by weather, carrier issues, holidays, or other unforeseen circumstances are outside of our control.

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Born to Splay is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at contact@borntosplay.com. We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us promptly at contact@borntosplay.com so we can assist you in resolving the issue with the shipping carrier.

Questions?

If you have any questions regarding shipping, please contact us at:

Email: contact@borntosplay.com