Refund policy

Thank you for shopping at Born to Splay. We want you to be completely satisfied with your footwear purchase. If you need to make a return, please review our transparent terms below.

30-Day Return Window

We offer a 30-day return policy. This means you have exactly 30 days after receiving your physical item to request a return.

Return Eligibility & Condition

To qualify for an approved return, your items must be in the exact same condition that you received them:
  • Unworn, unwashed, and completely unused.
  • Kept in the original product packaging with all tags attached.
  • Accompanied by the original receipt or valid proof of purchase.

How to Start a Return

  1. Contact our support team via email at contact@borntosplay.com to initiate your request.
  2. If your request falls within the eligible 30-day window, we will email you a prepaid return shipping label along with explicit packaging instructions.
  3. Important Notice: Items mailed back to us without first initiating an official return request will be automatically rejected.

Mandatory Return Destination

All authorized return packages must be shipped or brought directly to our physical retail storefront at:
Born to Splay
Attn: Returns Department
2919 N 67th Pl, Scottsdale, AZ 85251
United States

Restocking Fees for Fit & Sizing

Please note that if a return or exchange is initiated due to sizing, fit, or preference issues, a 15% restocking fee will be deducted from your final refund amount. This fee strictly covers our manual handling, sanitation inspection, and physical inventory restocking costs.

Final Sale Restrictions & Exceptions

Certain items cannot be returned, exchanged, or refunded under any circumstances. Please review your selection carefully before completing your transaction:
  • Final Sale Brands: All items from Vivo Barefoot, Skinner, and Topo shoes are strictly marked as Final Sale.
  • Hygiene Items: We cannot accept returns on toe socks or personal foot care goods.
  • Promotional Items: Standard discounted sale items and digital gift cards are non-refundable.
  • Hazardous Materials: We cannot accept returns on flammable liquids, gases, or hazardous materials.

Damages, Defective Items, and Order Issues

Please inspect your shipment immediately upon physical arrival. If an item is defective, structurally damaged, or if you received the incorrect product variant, contact us at contact@borntosplay.com right away so we can assess the issue and issue an immediate replacement or correction.

Exchanges

The most efficient way to ensure you secure the desired size or style is to return your original item. Once your return is received and officially accepted at our Scottsdale location, you may proceed to make a separate, new purchase for the alternative item on our storefront.

European Union 14-Day Cooling-Off Period

Notwithstanding the terms above, if your merchandise is being shipped directly into the European Union, you maintain the legal right to cancel or return your order within 14 days for any reason without formal justification. To remain eligible, the merchandise must meet our standard criteria: unworn, unused, with original tags, in original packaging, and backed by a receipt.

Refund Processing Timelines

Once your return is physically delivered to our boutique, our team will inspect the items to ensure they qualify for a payout. We will immediately notify you via email regarding the approval or rejection of your refund.
If approved, your refund (minus any applicable 15% restocking fees) will be automatically credited back to your original payment method within 10 business days. Please note that banking institutions and credit card processors can require additional processing windows to formally post the funds to your account.
If more than 15 business days have passed since your return was officially approved and you have not received your funds, please contact us immediately at contact@borntosplay.com.